Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Sesaia.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Locations Item size Shipping type Payment Option Shipping fees for 1 item
Pickup Stations Kampala Very Small Pickup Cash/SpaikCoin 2,000 UGX
Small 2,000 UGX
Medium 2,000 UGX
Pickup Stations Upcountry Very Small Pickup Cash/SpaikCoin 4,000 UGX
Small 4,000 UGX
Medium 4,000 UGX
Large 5,000 UGX
Kampala Very Small Standard Payment on Delivery/SpaikCoin 3,000 UGX
Small 4,000 UGX
Medium 6,000 UGX
Large 8,000 UGX
Super Large 12,000 UGX
Very Small Express Payment on Delivery/SpaikCoin 3,000 UGX
Small 4,000 UGX
Medium 6,000 UGX
Large 8,000 UGX
Super Large 12,000 UGX
Upcountry Very Small Standard Prepayment/SpaikCoin 8,000 UGX
Small 8,000 UGX
Medium 15,000 UGX
Large 25,000 UGX
Super Large 30,000 UGX
Very Small Express Prepayment/SpaikCoin 8,000 UGX
Small 8,000 UGX
Medium 15,000 UGX
Large 25,000 UGX
Super Large 30,000 UGX

* Overnight delivery is only available for orders with delivery addresses within Kampala.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Sesaia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Sesaia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Uganda for custom mage products.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order

 

SHOPPING CART

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